Things are looking up

If you have followed my writings over the last two years you would know that I took my Mazda dealer to task sometime ago. You see I had bought a new Mazda from the dealership and so had my wife. From the time we bought the cars we never heard from anyone in the...

Success is being market driven

The secret of success in business, any business, is to be a better marketer of what you do, than doer of what you do. Now I know that you are good at doing what you do, the real question to ask yourself is, “How good am I at marketing what I do?” In his great book,...

Another commercial

Well, no, really it’s not because it’s probably been made by some talented person for a bit of fun. So they didn’t get into any legal trouble they’ve made up a dummy company name. The great thing is that it went viral with almost 8 million views. If I’d been Heinz I...

Guarantees are great!

My local Council proudly announced in a bulletin I’ve just received that we can expect even better service from them following the introduction of a Customer Service Guarantee. “When we fail to meet a target,” they say, “We will let the community know what...