From: iTunes Store [iTunesStoreSupport@apple.com] Sent: Monday, 20 August 2012 7:45 AM To: Winston Marsh Subject: LOM RE: EL : (en_AU) iTunes Cards and Codes; Follow-up: 222076474 Dear Winno, Thank you for your kind words. I'm so glad to hear that you were able to redeem your iTunes Store Gift Card. Nothing makes Apple happier than to hear that I have pleased our customers. I wish you the best and hope that you continue to enjoy the iTunes Store. I hope you have a fabulous day! Sincerely, Richelle Tunes Store Customer Support http://www.apple.com/support/itunes/ww/ Please note I work: Sunday: OFF Monday: 3:00 pm to 11:00 pm EDT Tuesday: 3:00 pm to 11:00 pm EDT Wednesday: 3:00 pm to 11:00 pm EDT Thursday: 3:00 pm to 11:00 pm EDT Friday: 3:00 pm to 11:00 pm EDT Saturday: OFF Thank you for allowing me the opportunity to assist you. G'day Richelle! Thanks for your help coz that worked perfectly. Much appreciated and excellent service. Thank you! Have a f-a-n-t-a-s-t-i-c day… Winno  -----Original Message----- From: iTunes Store [mailto:iTunesStoreSupport@apple.com] Sent: Tuesday, 14 August 2012 12:25 PM To: Winston Marsh Subject: RE: EL : (en_AU) iTunes Cards and Codes; Follow-up: 222076474 Hello Winno, Thank you for replying with the information I have requested. I know how eager you are to begin purchasing on the iTunes Store and I am happy to be able to assist you. I've looked into this, and I'm pleased to let you know I was able to locate the redemption code: XXBHX2GBXWZN8G7V. To make things easier for you, I am including instructions to redeem the code: 1) Make sure you have the latest version of iTunes. You can download it free of charge: http://www.itunes.com/download 2) Open iTunes and click iTunes Store on the left side of the window. 3) Under Quick Links on the right side of the window, click Redeem. 4) Copy the code I provided above. 5) Paste the code in the Redeem Code ?eld and click Redeem. If you haven't yet set up an iTunes account, you will now be given the option. If you do not wish to enter a credit card number, click the None button on the Payment screen. Once your gift card is successfully redeemed, your store credit will appear next to your account name in the upper-right corner of the iTunes Store window. You will not need to redeem your gift card again when you want to make another purchase. Each time you make a purchase, funds will be deducted from the credit until the credit is used up. If you run over the credit amount, iTunes will ask you to enter a credit card number. Please let me know if you have any other questions or concerns. I'll be more than happy to assist you with whatever you need. Thank you for the chance to improve your iTunes experience. Have a great day Winno! Sincerely, Richelle Tunes Store Customer Support http://www.apple.com/support/itunes/ww/ Please note I work: Sunday: OFF Monday: 3:00 pm to 11:00 pm EDT Tuesday: 3:00 pm to 11:00 pm EDT Wednesday: 3:00 pm to 11:00 pm EDT Thursday: 3:00 pm to 11:00 pm EDT Friday: 3:00 pm to 11:00 pm EDT Saturday: OFF Thank you for allowing me the opportunity to assist you. Thank you for your help Richelle. I couldn't find any numbers that you describe so I've attached a scan of the front and back of the card. The card was given to me as a gift by I don't remember whom so I can't provide a sales receipt. I hope that you can help me further. Have a f-a-n-t-a-s-t-i-c day. Winno  -----Original Message----- From: iTunes Store [mailto:iTunesStoreSupport@apple.com] Sent: Tuesday, 14 August 2012 9:10 AM To: Winston Marsh Subject: Re: EL : (en_AU) iTunes Cards and Codes; Follow-up: 222076474 Dear Winston, My name is Richelle and I understand that you have not been able to redeem your iTunes Store Gift Card. I know how eager you must be to resolve this matter and I assure you that I am committed to assisting you. I may be able to help if you can give me one of the following special numbers from the back of your card. (please note that the number starting with PBH that you provided did not assist me in locating your redemption code. Please make sure you copied the number down properly) One number that usually appears on iTunes Gift Cards is the GCA number. It starts with "GCA" and is followed by 8 or 13 digits. (Example: GCA12345678 or GCA0001234567891) Another number that may appear starts with "BXP" and is followed by 11 digits. (Example: BXP00012345678) The last number that may appear begins with a 6, is 16 digits long, and has a space every 4 digits. (Example: 6123 4567 8901 2345) If you can find one of these types of numbers on the back of your card, please include it in your response. If your card does not have any of these numbers, I'll need to see photocopies of the card itself. I'll also need to see the receipt. Please fax the following to the iTunes Store at +61 2 9475 1279: - A cover sheet addressed to iTunes Store Customer Support. On this sheet, write your name, email address, and the number 222076474 (this is your follow-up number which is also in the subject line of this email). - The sales receipt or gift receipt showing the purchase of the iTunes Gift Card. - Legible photocopies of the front and back of the card. If you're unable to send a fax, you may scan the sales or gift receipt and the front and back of the card and attach the images to your response to this email. Note that if you do not have the sales receipt or gift receipt for the iTunes Gift Card, it may be possible to obtain a replacement iTunes Gift Card from the store at which the card was purchased. If the store personnel are unable to replace the card itself, they may be able to reprint the receipt for you. Then you can fax or email the receipt and the card to the iTunes Store as described above. Unless you provide a receipt, the iTunes Store will be unable to assist. I hope I have proven to be of assistance to you in regards to this matter today. If you have any questions or concerns regarding this issue, please feel free to respond to this email and I will be happy to provide further assistance. Thank you for being a valued customer. Your loyalty and patronage is greatly appreciated. I hope you have a wonderful day. Sincerely, Richelle Tunes Store Customer Support http://www.apple.com/support/itunes/ww/ Please note I work: Sunday: OFF Monday: 3:00 pm to 11:00 pm EDT Tuesday: 3:00 pm to 11:00 pm EDT Wednesday: 3:00 pm to 11:00 pm EDT Thursday: 3:00 pm to 11:00 pm EDT Friday: 3:00 pm to 11:00 pm EDT Saturday: OFF Thank you for allowing me the opportunity to assist you. First Name : Winston Last Name : Marsh Email : guru@winstonmarsh.com.au Lang_Country : en_AU Product : iTunes Store Support Subject : iTunes Cards and Codes Sub Issue : iTunes Card code is not readable GCRM Case ID : 339021726 See additional info below Choose the iTunes Store or App Store for your country: Australia Activation code (enter as much of the code as possible): Illegible iTunes Card serial number: PBH6063300000765853436 Purchased from: Not known it was a gift Details: The activation code was unreadable when the caoting was scratched off