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Blog Archives
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The Vet who really cared
, We were up the country and my much loved Groodle, Millie, could hardly walk with a hugely swollen paw so I took her to the local Vet, Dr Andrew. He couldn’t have been more caring and understanding of both my …
Categories Learning to lead, Tips & Tricks
Tags Creative, Customer Service, Leadership, Service, Small Business
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Wow! What a breakfast!
, Sensational thoughts about customer service from an expert!
Categories Tips & Tricks
Tags Challenge yourself, Creative, Customer Service, Inspired thinking, Jurek Leon, Management, Stand out, Wow!
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Something to chew on and something to chew over!
, Yep, that’s what you’ll get if you book in for the breakfast I’ve organised to hear Jurek Leon, this coming Friday. Jurek is one of the most interesting, entertaining and practical customer service gurus I’ve ever met or listened to …
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I’m looking forward to breakfast with you!
, G’day and welcome back to business after what I hope was a relaxing and refreshing break for you! At the risk of being eggscruciating, I sincerely hope that the Easter Bunny brought you eggsactly all you wished for! Can I …
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Catch up for breakfast with this savvy Scotsman with a Polish name!
, Yes, you’ll have that rare opportunity in Melbourne on Friday, April 12. But why would you want to? Well it just happens that Jurek Leon (yes that’s Polish) is one of the world’s leading authorities on customer service and a …
Categories Develop yourself, Recommendations
Tags Current Events, Customer Service, Develop yourself, Jurek Leon, Small Business, Wow!
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Well Done Telstra!
, You know its popular to whinge about Telcos and Telstra in particular. I’m not one of the whingers coz we’ve been using Telstra ever since the days of dial up connections and currently they supply our broadband connection. We’ve had …
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Small Talk Is BIG For Your Business!
, When people do business with you one of the things that research tells us is that they like to be made to feel welcome. The best way to do that is to make sure that you greet them in a way that makes them feel good and then make small talk.
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“Mobilising” your web site!
, Make sure visitors get the need to know info on their digital devices!
Categories Uncategorized
Tags Ads and Advertising, Customer Service, digital devices, i pads, ideas, Marketing, Stand out, Technology, web site
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A great relationship builder:
, My grandfather, old H A Wright, was an Englishman to his boot straps and one of what Napoleon called a “nation of shopkeepers”. He loved his grocery store in Bayswater, Western Australia and, as a kid, one of my first …
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Does this sign really work?
, I spied this in a Canberra hospital and realized that it had been posted in an attempt to explain the queuing system… I wondered whether it really made things clear.
Categories Marketing that works, More business
Tags Customer Service, Management, Small Business
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