27 April, 2000

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  Ooops!

We hope that you have been busy with the exceptional ideas you are getting from your purchase of How to be BIG on Customer Service,  so much so that you have not had time to listen to your bonus program Results & You.  Why? Because it has just been brought to our attention that the tape duplicators have inadvertently reproduced the contents of these tapes incorrectly.

 The new recording of these tapes are enclosed and it would be appreciated if you could destroy your existing ones and replace them with these new copies.

 As our way of saying sorry will you please accept with our compliments a copy of an edition of Winston’s fantaaastic monthly audio subscription program “Business Marketing”.

 Yours sincerely

 Barbara Lawless

Manager

Business Growth Programs