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Yes
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No
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1.
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Do
your staff really understand how business works (and not think that the
money left after they’re paid is yours)?
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2.
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Has
your frontline staff been sent on a skills improvement (as opposed to
product understanding) training course in
the
last year?
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¨
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3.
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Does
your business’s promotional material focus on the benefits of the
services and products that you provide?
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¨
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4.
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Do
you obtain the majority of your new clients through the recommendation of
current clients.
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5.
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When
it come to prices, do your clients believe they get value for money?
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6.
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When
and if you hold a seminar or workshop for clients do you always have a
definite follow-up plan?
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7.
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Do
your clients see you as an enthusiastic source of ideas, suggestions, help
and advice?
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8.
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Have
you undertaken an exercise in the last year to determine client
satisfaction with your services?
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¨
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9.
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Do
you or a senior member of your staff call or visit important clients at
least once a year?
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