Winston Marsh Products

TeleSeminar "How to be BIG on Customer Service" by Winston Marsh

AUD 70.00
(Plus GST if applicable)

Teleseminar Recording: Audio CD
"How to be BIG on Customer Service"

In this exciting and very practical presentation Winston Marsh will share some amazingly simple ideas that will boost your customer service delivery to incredible levels. And delighted customers talk about you, keep on coming back and bring their friends with them.

You'll find out how your team can create and capitalise on lifetime relationships that will ensure your business thrives against competition day-after-day, year-after-year.

Using real world examples that are practical and simple Winston will reveal how you and your team members can create more delighted customers (and more sales and more profits) by making great customer service part of your culture. You'll discover how to create the systems that will ensure your business delivers great customer service over and over so that it becomes part of "the way we do things around here!"

Here's just a sample of what you'll learn:

How to use the Law of Mutual Reciprocity
The 5 steps to great customer service
What people want when they do business with you
The steps to building rapport. the magic ingredient
What to do after the sale. even if they don't buy!
How to create a quality customer care program
10 ways to make people say "WOW!"
The 3 questions every team member must ask a new customer
The secrets to getting customers to come back
How to use checklists and scripts to make it happen all the time
The best ways to turn satisfied customers into evangelists

Ideas for every type of business
These ideas are not just for retailers or trades people, they work for professionals, tradespeople and manufacturers too. Their breathtaking simplicity means that you will discover how all your team members can get customers, clients or patients to ask for high margin value added services.