Ideas and Inspiration to Make You Say "Wow!"
How to KISS & Keep Your Customers & Kick the Competition by Doug Malouf
AUD 30.00
(Plus GST if applicable)
This book contains 88 hot tips for front line staff and forward-thinking management on how to deliver A1 customer service and create life long customers.

Learn how to:
  • Use positive product knowledge
  • Establish and maintain rapport
  • Master demonstration techniques
  • Build customers trust
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