Winston Marsh

Australia's Leading Business Consultant and Conference Speaker

Phone +613 9803 7555

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How to be BIG on Customer Service
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  • How to be BIG on Customer Service

    By Winston Marsh & Doug Malouf 4CDs Plus BONUS Workbook!

    How to be BIG on Customer Service

    With increasing competition and shrinking markets you must be in top gear to make sales targets even in good years, but when the going gets tough, you've got to work even smarter. This program shows you how!

    In this 4-CD program you'll find out how your team can create and capitalise on lifetime relationships that will ensure your business thrives against competition day-after-day, year-after-year. Now you can find out how you can create more sales, more profits and more delighted customers by making customer service part of "the way we do things around here" using real world techniques that work!

    You'll discover how to create the systems and checklists that will ensure your business delivers world class customer service over and over as part of your culture. You will discover:

    • The 5 steps to great customer service
    • How to get customer service absolutely organised
    • The incredible lifetime value of a customer
    • How to create a quality customer care program
    • How to make customers say "WOW!"
    • The secrets to getting customers to come back
    • The incredible loyalty ladder
    • How to use checklists and scripts for repeatable delivery
    • The incredible 2x2x2 formula
    • Turning satisfied customers into evangelists
    • How to build the power of rapport
    $165.00 Quantity
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