by Winno | Dec 8, 2023 | Customer service
When people walk into your business to do business what is most important? It’s simple. Just three things. Three things that you must know, understand and implement if you are going to have people who are delighted with what you do for them. So much so, that they keep...
by Winno | Nov 29, 2023 | Customer service
In business if you love your clients and you want them to love you too, the best words your clients can ever hear are “Thank you!” And whilst initially you may be sceptical about the idea of loving your clients it’s just something you’ve got to do if you plan to be in...
by Winno | Nov 24, 2023 | Customer service
I wanted to buy my son, living in a country town, a pair of good sneakers “remotely”. Being sneakers he needed to choose them for himself so he could be sure that what he got fitted him. I rang a branch of a well-known clothing store chain in his town and asked the...
by Winno | Nov 22, 2023 | Customer service, More business
If you want someone to buy your products, services or ideas, you have to put yourself in their shoes and answer the question they will be asking themselves: “If I accept this, What’s In It For Me?” (WIIFM) You see, people don’t do things...
by Winno | Sep 20, 2023 | Customer service
Have you ever been in a jewellery store and noticed how the staff present a precious diamond necklace or ring to the customer? Without even seeing the price you know it is expensive because of the reverence they show as they handle it. They should also present a...
by Winno | Aug 28, 2023 | Customer service, More business
Here‘s a notice that’s in the toilet of a cafe we bike riders use frequently for our morning tea. Now its bluntness hasn’t stopped us from using the cafe, but we do reckon they could be more subtle in their message. For example they could say, “Please help us to care...
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