Shopping Cart

Cart:0 items
View cart
  • Cute animals work!

    If you want to get the undivided attention of the parent or grandparent market make sure you involve animals!

    The other Sunday my wife and I were lured into wandering down a suburban main street that had been closed for “Fiesta Day”. This was a great effort by local retailers in a strip shopping centre to thank customers and generate new ones. There were stalls flogging every variety of merchandise, merry go rounds and other carnivalia, coffee barrows, barbeque sausage vendors, real estate agents and bankers flogging promises and all the rest of the fun of the fair.

    But there were two attractions that really had the crowds lined up. That’s if you wanted crowds of kids and their accoutrements… the parents and grandparents who came with them. And parents and grandparents are a great market for many businesses.

    So what were these attractions?

    Well the first was a baby animal nursery. Whilst the kids were looking at the animals a good operator could be chatting up the adults and offering them something of interest and value that they could send to them. Getting them into the data base eh?

    The second was people in costumes of animals that appealed to kids. And, boy, were the kids lining up to say “hello” to the three chipmunks we saw. If it had been me I would have been taking the photos of the kids with the chipmunks and getting the adult’s name and e-mail to send them a digital photo… and into the database.

    This photo shows how well the chipmunks attract grandmothers (and, by the way, gas filled balloons work too!).

     

    Categories Marketing that works, Recommendations, Tales, Tips & Tricks, Uncategorized | Tags , , , , , , | Leave a comment
  • Building Your Personal Brand

    You’ll often hear companies talking about the value of their brand which is the image summoned up in the eyes of their market upon hearing or seeing their company name.

    For example, the BMW brand immediately conjures up a fine piece of German motoring machinery generally driven by exciting people who live a fabulous lifestyle coupled with overtones of great looking vehicles and safety. Contrast that with the image that the Mercedes Benz brand conjures up. It’s another fine piece of German motoring machinery too with the same smart looks and safety features but you’d probably perceive it as driven by older, powerful, more solid and serious wealthy citizens who live a more subdued lifestyle.

    So the brand is everything a company does that impacts on the minds of their target market and therefore everything from the way they go about employing staff, their labour practices, their support of charities, the way their dealers behave, their advertising and promotion and the product itself will contribute to how their target market feels about the product or service. Companies work hard to ensure that the perception of their brand in their consumers’ mind is strong, positive and vibrant.

    What about your personal brand?

    If the impact a company makes upon its market is important how much more important is the personal impact you make upon your market? In other words how important is your brand?

    It’s often said that 50% of success is performance and the other 50% is presentation. If that is so, your personal brand is critically important… what you do, what you say, how you look and how you deliver… and you should therefore be conscious of it and, more importantly, work to ensure that your brand positions you in people’s minds exactly where you want to be.

    Some important elements in personal branding worth thinking about are:

    How you look— Not everyone is born with film star looks but everyone can do something to maximise what they’ve got. That means wearing clothing that is appropriate both to the occasion and the wearer… as they say you never get a second chance at a first impression. It also means ensuring that you make the best of your physical features and you invest in the help of experts to make sure you make the best possible physical statement. For example, cosmetic dentistry may seem like a huge investment but, when you amortize the cost over the rest of your life and factor in the great results, the cost is insignificant. Equally important is making sure that you invest in the appropriate time and type of exercise so that you have that vitality that physical fitness delivers.

    How you sound— Quite frankly it amazes me that so few people ever do anything about improving their vocal skills and that covers both the sound of their voice and their ability to deliver meaningful information with impact. Spending time with a voice coach to learn to use your voice in a powerful and persuasive way is a great idea… prior to Margaret Thatcher becoming British Prime Minister she had experts help her lower her voice a full two octaves to improve her presence, stature and delivery. No one could now imagine her as Prime Minister with a high-pitched squeaky voice. Similarly too, if you are careless with grammar or pronunciation, get some expert help to help you correct your mistakes.

    How you present— This deserves special mention because here I am referring to your ability to overcome the greatest fear of most people… speaking in public. Around 60% of people fear this more than death and, judging by many people’s ability at speaking, death would be a merciful relief for the audiences who have to listen to them! Being able to speak persuasively and articulately is a skill not a talent and therefore can be learnt. The secret is to seek some training… from a speaking coach, Toastmasters or Rostrum, or getting involved in a club like Jaycees (JCI), Rotary or SWAP… and the applying the 3P’s… practice, practice, practice. Being good at presenting in public and being able to deliver your ideas effectively will certainly enhance your personal brand.

    How you listen— People enjoy being in the company of those who are great listeners and yet very few people practice effective listening. As a general rule, because we have four observation devices… two ears and two eyes… compared with 1 delivering device… a mouth… we should listen four times as much as we talk. When you listen attentively to other people and show that you hear what they are saying by acknowledging them, you’ll build empathy and rapport which are critical factors in “likeability” an important part of your brand.

    How you build your brain— When people deal with you they want to know that you have an appreciation and understanding not only of your business but a broader range of interests, activities and affairs. That’s why it pays to always be on a lifelong learning process and invest in increasing your knowledge and skills. Most people stop learning when they leave school or university and yet research shows that people who invest as little as $1,000 a year will earn 20% more than those who don’t. How’s that for increasing the value of your brand?

    How you describe yourself— When you meet people they have two questions… “What’s your name?” and “What do you do?” How you answer that latter question is hugely important and you can judge your success in doing so by how people respond. If they say, “Hey that’s interesting, tell me more!” you are doing it right.

    What it means is that you must be able to describe what you do in a way that is interesting and different and has them lusting to learn more. For example the response to “I’m an accountant” is generally total disinterest because regrettably accountants are perceived as being conservative and boring. On the other hand the response to “I help people in business make more money” which is what an accountant really does do would be “How do you do that?”

    These are only a few of the factors that will influence your personal branding in the minds of people who are important to you… your clan, colleagues, competitors and clients. Work on them, get them right and see the value of your personal brand… and your results… really soar!

    Categories Learning to lead, More business, Recommendations, Tales, Tips & Tricks | Tags , , , , , | Leave a comment
  • Not just on Mother’s Day

    Those greater advertisers in marketing land have done a pretty good job at convincing us that, once a year, we should remember our mothers on Mother’s Day.

    Well, I’m sorry it’s just not like that for me!

    You see my late mother, a wonderful woman whom I appreciate more and more as the years go by, hated, yes hated, Mother’s Day with a passion. She reckoned that we ought to remember mothers more frequently than once a year. She thought that at least once a day was about right!

    There’s not a day goes past that I don’t think of my mother and the lessons she taught me (and lies she told me, but I’ll save them for another day!). And right now I’m thinking of a wonderful word, amongst the many that you don’t hear very often nowadays, that she taught me. And what’s that word? Well it’s…

    stickability

    and what a great word it is. When things get tough for me that’s when I reach down for some “stickability.” And what does it mean? Well it’s…

    A person’s ability to persevere with something; staying power:
    “The secret of success is stickability”.

    In each of us there is a certain amount of stickability that we need to bring out from time to time.  Whether in the business world or in our personal lives, we need to be able to cope with tough times, learn by them and bounce back.

    US military officer, Captain Gerald Coffee, who was incarcerated in solitary confinement for years in a dungeon like prison cell in Hanoi during the Vietnam conflict, expresses his view of the concept along these lines…

    “It really means how we bounce back from the defeats that we suffer, from those setbacks that we hadn’t anticipated, because we certainly cannot often win every battle. Its how we come back with what we’ve learned from setbacks and how we apply those lessons for the future challenges in our lives.”

    Remember that we all suffer setbacks from time to time.  The real test of character is how we move on and learn from those experiences. Its stickability!

    Stickability is what helps us achieve and maintain success.

    There’s something for which I thank my mum today. There’s lots more top tank her for on other days. Maybe I’ll tell you sometime about another wonderful word she wedged in my brain… “gumption.”

    What are the things you’re going to thank your mother for, today and every day? Not just on Mother’s Day!

    Categories Recommendations, Tales, Tips & Tricks, Uncategorized | Tags , , , , | 3 Comments
  • Are you a shrinking violet?

    I spoke at a business breakfast the other day and, as is my custom, whilst waiting for the event to start I got around meeting people.

    I was astonished to find that more than half of the people there didn’t have a business card with them!

    And, of the people who did have business cards, many had to ferret long and hard in their bag or wallet to find to one. Then they had to apologise because of its crumpled state or for the phone number they’ve written on it. (It’s great to ring those numbers to find out who they’ve been chatting up… but that’s another story!)

    Now remember this, engrave it on the memory stone of your mind…

    Your business card is your most important marketing tool!

    In your marketing armoury nothing is more important than your business card. After your smile, greeting and handshake its part of the formalities you exchange on meeting someone that will help determine the first impression they have of you. It will also help them retain the memory of you and what you do.

    1. Always carry them with you everywhere… you meet people with whom you may wish to establish a business relationship everywhere you go. So just because you’re “off duty” doesn’t mean you shouldn’t be carrying your cards.
    2. Make sure everyone in your business has a card. Its low cost marketing material they can use whenever they meet people that may result in more business.
    3. Train your team so that they know how to use them. They should offer a card to everyone they meet.
    4. Proffer cards with a flourish. Do it with some theatre so that people know that your cards are of value. Produce them from a silver card holder, for example, rather than fumbling through your pocket or purse for one.
    5. Accept other people’s cards with respect so that they know you are interested in them, their card and value it (even if you are going to dump it later!).
    6. Have a card that is memorable… not one that is boring and bland and doesn’t deserve a second look.
    7. If your boss doesn’t give you a business card (or company policy doesn’t allow it) get one at your own at your expense. You’ll be amazed how well it works and how soon the investment will come back to you!

    Just use this link to get more on business cards and making them memorable!

    Categories Develop yourself, Recommendations, Tales, Tips & Tricks, Uncategorized | Tags , , , , | 2 Comments
  • If you fear Facebook!

    That was my problem. I wasn’t borne into the computer world. I’ve had to struggle to learn it all and so this social media stuff frightened me at first. But I knew that I had to take advantage of what it offered but how was I to do that. Well you drive a car but, unless you are so inclined, you don’t have to know how they work, only what they do. So I applied that thinking and here’s how I’m using social media to build my on line-presence.

    If you look at my business card it has a number of addresses which constitute my contact details, marketing opportunities and social media armoury.

     

    As you can see it has. As you would expect, my e-mail and web sites but then there are four more addresses… the social media contacts that are the most important to me being my blog, business Facebook page, Twitter page and LinkedIn page.

    Now knowing the increasing importance of each of these in our cyber connected world I made a critical assessment of my skills, talents, interests and time availability and reached a realistic conclusion.

    I just didn’t have the skill, talent, interest or time to ensure that I could make these important media work for me effectively!
    But I adopt an approach that will achieve the right result for me. In an increasingly faster and specialised world I could…
    outsource that which I can’t or don’t do well to someone who could!

    I found those skills, knowledge and support in my P.A. who was across all of these things and most importantly in whom I had implicit confidence and trust. We agreed that:

    1. She would manage all of business web and social media activities, (and I’ll call her the “manager” here to make it simpler).
    2. I would be responsible for the writing of the major content.
    3. Apart from that the manager would be responsible for all of the other activities which included creating support content and the regular, on time updating of each of those sites.

    How to make social media for you
    My strongest possible recommendation is that you delegate the responsibility for these activities in your practice to a member of the team or an external person on a part time basis as “manager” of these activities.
    Here is what works for me and I’d recommend that you plan something along similar lines.

    1. My responsibility is to provide an article a fortnight on each of the five topic areas we have agreed that we should focus on for our data base. I can, and often do provide other articles on topics and situations that I think have relevance to our recipients. Articles can be brief (50 or so words) or quite long (200-500) dependent on my whims, business observations and creative juices.
    2. The manager adds these articles to my blog site and cues them to go out at regular intervals.
    3. Whenever a blog article is sent out the manager arranges for a “flavour” of the posting to be made as Twitter, Facebook and LinkedIn announcements.
    4. The manager monitors our Twitter, Facebook and LinkedIn pages and responds to comments of relevance, referring any that she believes I might have a special interest in for my response.
    5. The manager has the freedom and authority to author and post Twitter , Facebook and LinkedIn comments as often as she believes necessary and without referring them to me prior (although we often chat about content that may be the subject of a posting).
    6. Once each fortnight these articles which have been blogged are collated by the manager and sent as my e-newsletter automatically (which is handled by a professional e-mailing management house thus eliminating all problems of subscriber sign up spamming, and bounce removal, etc).
    7. The manager decides what additional resources to use such as photographs, audio and video material and calls upon me to supply it as and when necessary.

    So just find someone who can do it for you And leave you to do the important part… writing the stuff which you do so well anyway!

    There’s probably someone you know who has the skills… or a kid… that would handle it for you!

    Categories More business, Recommendations, Tips & Tricks, Uncategorized | Tags , , | Leave a comment
  • Just follow the rules!

    So what’s I am on about? Well it’s simply a reminder that, when you know what to do, all you have to do to make it work is to “Just do it!”

    Let me explain.

    Last Friday I was to speak at a client meeting and, when I arrived at the venue, naturally there were meetings going on in other rooms. One that took my attention was that being held by the Victorian Division of Diabetes Australia. It was their Kellion Victory Medal award ceremony. Curiosity piqued, I asked what it was all about.

    The medal presentations honour people who have lived with diabetes for over 50 years and they were recognising 19 people who had attained that remarkable status this year. In fact, one of the recipients had lived with diabetes for 75 years!

    How did they do it? Well, they followed the rules that people with diabetes should follow. Religiously!

    And there was an “Aha moment” for me!

    In our businesses, in our relationships, in our lives we all know the rules. All we have to do is follow them!

    But how good are we at doing that? We ignore them, bend them, forget them and don’t trust them, whatever. We plainly and simply just don’t follow the simple rules that will lead us to success.

    I wonder how much more inclined we would be to follow rules if our lives depended on doing it as it did for those Kellion medalists.

    You can bet your life we would!

    You can read more about the Kellion Awards at http://tinyurl.com/c648sjp

    Categories Develop yourself, Recommendations, Tales, Tips & Tricks | Tags , , , | 2 Comments
  • Secrets of speaking

    Often when I’ve finished a presentation someone will come up to me and say “Gee, I wish I could speak in public like you” to which my response is always “Well, you can because speaking is not a talent but a skill… and skills can be learned.”

    So, of course, then they ask me where I learned to do it and that’s when I can fondly reply “By joining Junior Chamber International (formerly Jaycees) one of the best service clubs ever.”

    And that’s true. It’s where I tasted really serious rewarding and challenging personal development and participated in debating contests, presentation skills workshops and oratory competitions amongst a host of other great activities. Frankly, JCI gave me the skills to do what I have done for the last 30 years or so… presenting to audiences everywhere.

    That’s why it was wonderful to be invited to a reunion of my JCI friends last Sunday and to hear what they had done since we were kicked out at the compulsory retirement age of 40… and what JCI is now doing. Like most service clubs their numbers and the number of clubs aren’t what they used to be but the quality training is still as great as ever. There’ll at least be a club in your capital city that’ll be worth crawling over broken glass to get to!

    So, if you know someone between the ages of 18 and 40 who wants to get the best personal development training on the planet get them to have a look at JCI. They’ll find them at www.jciaustralia.org.au

    The photo shows the national president Natalie Viselli and me at Sunday’s function.

    Categories Uncategorized | 2 Comments
  • My ANZAC Day story

    Not many of you would know that my first name is Maxwell because I prefer to be known by my second name, Winston, coz I was borne on that old British Bulldog’s birthday.

    The story of how I came to get my first name, and why it is my first name for that matter, involves a bit of wrangling that occurred between my parents when I was borne. (And, no, they weren’t fighting coz neither of them wanted me!)

    My Dad, who was a bit of annoying bugger at times, wanted me to be named after his brother, Maxwell known as Max, who had joined the RAAF at the outset of WW2 and become a wireless air gunner flying in Lancaster Bombers. Mum wanted Maxwell to be my second name being a Pom and thinking Winston Churchill was pretty good!

    Dad won coz he registered my birth!

    Of little interest really except Max was shot down over Austria in July 1944. The telegram my grandfather received is shown below, as is a photo of the cemetery… the scant memories we have of my Uncle Max.

    Its why I pause and give thanks for my Uncle Max and the hundreds of thousands who perished serving their country every ANZAC Day although rarely a day doesn’t go by when I don’t think of him. Any time anyone asks me for my full name is a reminder.

    Categories Tales | Tags | 2 Comments