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  • Another commercial

    Pardon me for delving back into the past, probably before many of you were born, but I read recently of  the passing of my wife’s alter ego, Mrs Marsh (of Colgate toothpaste fame).

    My kids all grew up around the time of the TV commercials featuring Mrs Marsh who did her famous trick of dipping a stick of chalk into blue liquid. Then she cracked the chalk in half to show that the blue was absorbed into the chalk. This demonstrated how the fluoride in Colgate toothpaste protected teeth, much to the amazement of a group of photogenic kids.

    At the time my wife was involved in teaching swimming to lots of kids and, having the name “Mrs Marsh”, was always ragged by them as a result.  Here’s one of the commercials from the mid 80’s where the Mrs Marsh name was used.

    Obviously the ads worked extremely well not only because the kids knew about it but also because the woman who played Mrs Marsh, Barbara Callcott, became a legend as a result of those advertisements.

    I must say with some modesty I did produce a television commercial for a dental practice where the tag line became quite legendary. Everybody in the town knew the tag line and used in lots of situations. Meant that the advert was getting watched at least!

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  • Seeking referrals is critical.

    Because it is such a hugely important source of prospects its worthwhile focusing on word of mouth referrals, endorsements or third party recommendations.

    It’s important to remember that, if you are a retailer, a tradesperson or a manufacturer, around 80% of your business should be coming from referrals; on the other hand, if you are a professional then that figure zooms up to 92%.

    So the question you must ask is simple: what am I doing to generate referrals from my existing customers, clients, patrons or patients?

    If you are like most people you rely on luck and not much else. Sure, that will generate you some referrals but you really need to create reasons and rewards for people to talk about you lavishly and recommend you highly.

    The three great ways to generate referrals are:

    1. Make people say “Wow!” so much when they deal with you that they talk about the experience and come back happily bringing their friends with them.
    2. Ask for a referral every time you deal with a customer, client, patron or patient.
    3. Establish a referral system by regular contacting your database and offering them a reward when they introduce someone to you. If you’d like a copy of the “I must be stupid letter!” that has worked for hundreds of people over the years just email Michelle for a copy.
    Categories Learning to lead, Marketing that works, More business, Tips & Tricks | Tags , , , , , | Leave a comment
  • What will dogs do next?

    The other day I met a Groodle who is an Assistance Dog.  They are trained to alert their diabetic owners in advance of low or high blood sugar events before they become dangerous.  The owners can take steps to return their blood sugar to normal, such as using glucose sweets or taking insulin.

    How does this work?  The dog smells the molecular change, which is not necessarily the breath smell or diabetic halitosis. It sounds too easy, but that is what happens.  At night during a low blood sugar episode, the dog may lick the face of the diabetic and if that does not awaken the person, will scratch vigorously at them until they awaken.  A diabetic has about 20 minutes to react.

    The dogs are trained to accompany their owners wherever they travel (similar to guide dogs).   A diabetic must be consistent with testing and not rely on their dog to monitor their blood sugar levels.

    What will dogs do next I hear you ask?  Well apparently they are currently being trained in the detection of cancer and other diseases.  Wow!

    And of course they can still smell a bone or biscuit from 10 metres and a walk or ball game from about a kilometre!

     

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  • Get out there!

    I went to a free seminar last night and I can tell you that free was the price I should have paid!  However, I’ll bore you with the reasons why in a later blog.

    However, I did run into a man who represented an accountancy practice and was looking for people with specific problems which his practice could help them with. Looking at the crowd I felt there would be nobody of the right credentials for him to have made his attendance worthwhile.  They were all young computer geeks and he was looking for more mature business owners.

    However, reflecting about this over a croissant with my favourite and wise chartered accountant colleague this morning, I realised the error of my ways.  My colleague summed up where my thinking was wrong by saying “As long as you are out there something will happen.”

    What he meant quite simply was that you will never meet potential clients by just sitting in your office.

    It’s like the hen who gets out of the barn every morning and works over the same patch she worked over yesterday… occasionally she will find a worm!  That makes it worthwhile getting out of the barn.

    So, it’s getting out of your business that’s important.  You’ve just got to get out there and meet people.

    To increase the percentage of meeting great new contacts I suggest you modify my colleague’ savvy advice to “As long as you are out there talking in an interesting way to the right sort of people something will happen!”

    Putting it another way, one of my favourite authors says “Show me a person who earnestly and enthusiastically tells their story every day to four of the sort of people they want and I’ll show you a very successful person.”

     

    Categories Learning to lead, Marketing that works, More business, Recommendations | Tags , , | Leave a comment
  • Put Out a Press Release!

    If you’ve got great a story to tell its well worth getting it out to the media which reaches your market.

    If it’s of interest to people in your local area, for instance, then trying to get your story in the local newspaper is worth a crack. If it’s a story of interest to people in a particular industry it worth contacting an industry magazine that services that market. If it’s interesting and relevant to readers, listeners or viewers of metropolitan media then those media may welcome your story.

    So here’s a brief synopsis of how to go about it.

    The first step is to phone and talk to the person who makes the news decisions in the media you are targeting and outline your story. They will decide if the story has appeal and delegate a journalist to cover it.

    So, what you are proposing has to be newsworthy. If it doesn’t they’ll suggest that you run an advertisement.

    Outline the story and “sell the sizzle” so that they see the appeal for their audience. Describe what you can set up for a photo or video grab. If they like it they’ll want to know more and will ask you to send more information to the journalist who will cover the story. That means preparing a press release.

    A press release is simply the way you get your information across to the journalist to make their job easier. The major steps in getting it right are:

    Set it out right. Have your practice name and address at the top with “MEDIA RELEASE- for Immediate Release” and the date underneath. Leave good size margins each side of the copy and double space it for ease of editing.

    Have a good heading. You should have a good, attention grabbing heading for your press release. It should get the attention of the reader and make them want to read on.

    For example, “Vet’s Open Day” isn’t exciting but “Pet killing snakes that kill!” certainly would attract their attention and invite them to read on.

    Write with sparkle and interest. No matter how good the heading, unless the story stacks up and retains the journalist’s attention you won’t get far. That means write the most vital and interesting story that you possibly can.

    Generally the most important thing is to ensure that the story answers at least six questions that the average reader would want answered. These are “Who?” “What?” “Where?” “When?” “Why?” and “How?” of your event.

    Submit it promptly. Your contact will want the information as soon as possible so e-mail your release to them promptly. Follow up with a phone call to both ensure they’ve got it and to provide further details if needed.

    Then sit back and hope that it makes it into the media. Don’t pester them but do thank them if you get coverage.

    Categories Marketing that works, More business, Recommendations | Tags , , , | Leave a comment
  • Simple but powerful.

    I don’t know how this commercial escaped me at the time but maybe coz it was screened in the USA during the London Olympics (and I don’t think it aired out our way).

    Although Nike weren’t Olympic sponsors it apparently was reckoned to be the winner of all the advertising screened around Olympic time.

    The American public apparently fell in love with this twelve year old kid’s guts and determination and now, six months later, there’s been a report on his progress.

    Touches the heart strings doesn’t it?  Or maybe it just reaches me coz I was a fat kid once and tried to do the same without success (although I did make it thirty or so years later!).

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  • Perving for profit

     

    I really do get disappointed and, yes, sometimes outraged, by the way advertisers portray women in advertisements.  Now I have nothing against using images of women, or men for that matter, to illustrate the point of an advertisement.  After all, a picture can be worth a 1,000 words.  But where such use is gratuitous and encourages a stereotypical view I draw the line.  This video made by a couple of Canadian undergraduates aptly makes the point far more eloquently than can I.

     

    Categories Learning to lead, Recommendations | Tags , , | 1 Comment